> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Permissions & Roles

> Understand what your role gives you access to in the Pear Portal

## Overview

Every user in the Pear Portal is assigned a role. Your role controls which pages and features you can see and use. Roles are set up by the Pear team. You cannot change your own role from within the portal.

## Available roles

| Role                   | Who it's for                                | What they can access                                                                                                 |
| ---------------------- | ------------------------------------------- | -------------------------------------------------------------------------------------------------------------------- |
| **User**               | Standard staff                              | Dashboard, extensions, queues, call flow, web phone                                                                  |
| **Manager**            | Practice or office managers                 | Everything in User, plus reports, call recordings, analytics, system recordings management, and dial plan visualiser |
| **Multi-Site Manager** | Managers responsible for multiple locations | Same access as Manager, across all assigned sites                                                                    |

<Note>
  Not all roles may be visible in your organisation. The roles available depend on how your account is configured.
</Note>

## What your role controls

Your role affects which items appear in the left-hand menu. If you can't see a section that a colleague can see, the most likely reason is that your roles differ.

Common differences between roles:

* **Reports and call recordings**: visible to Managers and above, not included in the base User role
* **System recordings**: manage hold music and announcements (requires Manager or above)
* **Multiple sites**: access to more than one location requires Multi-Site Manager

## How to find out what role you have

Go to **Account** in the left menu. Your current role is shown in your profile.

## Requesting a role change or customisation

Roles are managed by the Pear support team. If you need more access, believe you've been assigned the wrong role, or need a custom role set up for your organisation, log a support case using the **Support** link in the left menu.

When you log the case, include:

* The access you need (e.g. "I need to see call recordings")
* Your name and organisation
* The name of someone at your organisation who can authorise the change