> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Settings

> Update your name, contact numbers, and password

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  <img src="https://mintcdn.com/pearaustralia/L_2byL-1TcOAdjq6/images/settings-profile.png?fit=max&auto=format&n=L_2byL-1TcOAdjq6&q=85&s=e8888bc0f51a0d743a6b06b28df8f957" alt="Account Settings page" width="1509" height="963" data-path="images/settings-profile.png" />
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## Overview

Account Settings is where you manage your own account. You can update your name and contact numbers, and change your password. Open **Settings** by clicking your name at the bottom of the left menu.

## Profile

The **Profile** section lets you update the personal details on your account.

| Field             | What it is                                |
| ----------------- | ----------------------------------------- |
| **Name**          | Your display name shown in the portal     |
| **Email**         | Your login email. This cannot be changed. |
| **Phone Number**  | Your office or desk phone number          |
| **Mobile Number** | Your mobile number                        |

### How to update your profile

1. Go to **Settings** by clicking your name at the bottom of the left menu.
2. Update your **Name**, **Phone Number**, or **Mobile Number** as needed.
3. Click **Save Changes**.

<Note>
  Phone numbers are automatically formatted to Australian format (+61) when you save. You can type the number in local format (e.g. 0288660000) and it will convert automatically.
</Note>

Your email address cannot be changed. It is the login identifier for your account. If you need your email updated, contact Pear Support via the **Support** link in the left menu.

## Change Password

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  <img src="https://mintcdn.com/pearaustralia/L_2byL-1TcOAdjq6/images/settings-password.png?fit=max&auto=format&n=L_2byL-1TcOAdjq6&q=85&s=d245dde4c2d16135cb7b1cc84b066193" alt="Change Password section" width="1509" height="963" data-path="images/settings-password.png" />
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The **Change Password** section lets you update your password at any time.

### How to change your password

1. Go to **Settings** by clicking your name at the bottom of the left menu.
2. Scroll down to the **Change Password** section.
3. Enter your **Current Password**.
4. Enter your **New Password** (must be at least 8 characters).
5. Enter it again in **Confirm New Password**.
6. Click **Change Password**.

After a successful change, you will be signed out automatically and taken back to the login page. Sign in again with your new password.

<Note>
  Changing your password signs out all your other active sessions for security.
</Note>

## Frequently asked questions

**I've forgotten my current password. How do I reset it?**

Go to the login page and click **Forgot password**. You'll receive a reset link by email. If you still can't get in, contact Pear Support via the **Support** link in the left menu.

**My password change isn't working. What do I do?**

Make sure your current password is entered correctly and your new password is at least 8 characters. If the issue continues, use the **Forgot password** link on the login page, or contact Pear Support via the **Support** link in the left menu.

**Can I change my email address?**

No. Your email is your login and cannot be changed from the portal. Contact Pear Support if you need this updated.

**Why was I signed out after changing my password?**

This is a security measure. Changing your password ends all active sessions so that only you can access the account with the new credentials.