> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbound Calls Destination

> Check your current call routing mode and switch it directly from the Dashboard

<Frame>
  <img src="https://mintcdn.com/pearaustralia/QlxBUcWdlvX3KzFa/images/dashboard-inbound-destination.png?fit=max&auto=format&n=QlxBUcWdlvX3KzFa&q=85&s=7b67e6e54c0370d9c51518d828b1f907" alt="Inbound Calls Destination card" width="561" height="239" data-path="images/dashboard-inbound-destination.png" />
</Frame>

## Overview

The Inbound Calls Destination card shows where incoming calls are being sent right now. You can also switch your routing mode directly from the Dashboard, without going to a separate settings page.

## What you'll see

The card shows the current routing mode and what it means. For example, **Normal** with *Routes to Reception* tells you that calls are going to your reception queue as usual.

Common modes include:

| Mode                 | What it means                                                      |
| -------------------- | ------------------------------------------------------------------ |
| **Normal**           | Calls go to your usual destination (for example, Reception)        |
| **Break Mode**       | Callers hear a break message                                       |
| **After Hours**      | Callers hear your after-hours announcement                         |
| **Divert to Mobile** | Calls forward to your saved mobile number                          |
| **Override Mode**    | Plays your after-hours announcement (used for unexpected closures) |

The active mode is shown with a green tick.

## Switching your routing mode

Click the **⋯** menu in the card header and select **Switch to Scenario**. A list of your available routing modes appears. Click the one you want to turn on.

For example, to send callers to your after-hours message during an unplanned closure:

1. Click **⋯** in the card header
2. Select **After Hours** (or your equivalent option)
3. The card updates straight away to show the new active mode

A confirmation message appears briefly on screen when the change has been applied.

<Note>
  If your system has more than one call flow set up, the menu also includes a **Select Call Flow** option to choose which one you are controlling.
</Note>

## Phone codes

You can also switch modes directly from any desk phone using these codes (no portal needed):

| Code   | Action           |
| ------ | ---------------- |
| `*280` | Override Mode    |
| `*281` | Divert to Mobile |
| `*288` | Break Mode       |
| `*289` | Day/Night toggle |

For more detail on routing modes, see [Call Flow Control](/call-flow/call-flow-control).