> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Queue Calls

> Calls routed through your queues, filterable by time period and queue

<Frame>
  <img src="https://mintcdn.com/pearaustralia/QlxBUcWdlvX3KzFa/images/dashboard-queue-calls.png?fit=max&auto=format&n=QlxBUcWdlvX3KzFa&q=85&s=b541671b2dddec1d34a4f8bebbd42d92" alt="Queue Calls card" width="560" height="239" data-path="images/dashboard-queue-calls.png" />
</Frame>

## Overview

The Queue Calls card shows how many calls went through a queue for the time period you choose. It also shows how many were answered, how many were abandoned, and the average wait time. If you see a lot of abandoned calls compared to answered ones, it may be worth looking at staffing levels.

## What you'll see

The card shows a summary of queue activity including:

* Total calls answered through queues
* Abandoned calls
* Average wait time

When there have been no queue calls in the period, it shows **No queue calls**.

## Changing the time period

Click the **⋯** menu in the card header to change the period:

* **Today**: calls so far today (default)
* **Yesterday**: the full previous day
* **This Week**: Monday to today
* **Last Week**: the full previous week

## Filtering by queue

If your system has more than one queue, the **⋯** menu also lets you choose which queues to include. Each queue has a checkbox. Tick or untick to include or exclude it. At least one queue must stay selected at all times.

The card header shows how many queues are currently selected (for example, *2 of 3 queues*).

## Refreshing the data

Click the **refresh** icon in the card header to update the counts.