> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Pear Portal User Guide

> Learn how to use Pear Portal to manage your business phone system. Step-by-step guides for call routing, extensions, queues, call history, and more.

## Welcome to the Pear Portal

Pear Portal is [Pear Telco's](https://www.peartelco.com.au) web-based platform. It gives your team control over your business phone system. You do not need to understand how it works under the hood.

We built the Pear Portal with three goals in mind:

<Columns cols={3}>
  <Card title="Easy to use" icon="hand-pointer">
    Everything is where you'd expect it. No training required to get started.
  </Card>

  <Card title="Intuitive" icon="lightbulb">
    The portal should feel natural from the first time you open it.
  </Card>

  <Card title="Secure" icon="shield-check">
    Role-based access means everyone sees exactly what they need to. Nothing more.
  </Card>
</Columns>

## What can you do in the Pear Portal?

<Columns cols={2}>
  <Card title="Dashboard" icon="gauge" href="/dashboard/overview">
    Live view of your queues, call activity, and routing status, all in one place.
  </Card>

  <Card title="My Extension" icon="phone" href="/my-extension/overview">
    Set your status, manage Do Not Disturb, join queues, and dial out directly from the portal.
  </Card>

  <Card title="Call History" icon="clock-rotate-left" href="/reporting/call-history">
    Search and browse detailed records of every call with filters and export.
  </Card>

  <Card title="Call Recordings" icon="microphone" href="/reporting/call-recordings">
    Play back recorded calls with AI-generated transcripts and summaries.
  </Card>

  <Card title="Call Flow & Routing" icon="arrows-split-up-and-left" href="/call-flow/call-flow-control">
    Control where inbound calls go during and outside business hours.
  </Card>

  <Card title="Extensions & Queues" icon="headset" href="/extensions-queues/extensions">
    View extension status in real time and manage call queue memberships.
  </Card>
</Columns>

## Finding what you need

Use the **search bar** at the top of any page to search across all documentation. Type a keyword — for example *recordings*, *break mode*, or *fax* — and matching pages appear instantly. Click any result to go straight to that page.

You can also browse by topic using the left-hand menu.

## You're part of the Pear family

As a Pear client, you are not just a customer. You are part of what makes us better. Your feedback shapes the direction of the portal.

Whether it is a bug you have spotted, something that feels clunky, a feature you want, or something making your day harder than it should be, we want to hear about it.

<Card title="Share feedback" icon="message-smile" href="/feedback/feedback">
  Tell us what's working, what isn't, and what you'd love to see next.
</Card>

## Need help?

If something is not covered here or is not working as expected, the Pear support team is ready to help.

<Columns cols={2}>
  <Card title="Log a support case" icon="ticket" href="/support/support">
    Submit a request through the portal and we'll follow up.
  </Card>

  <Card title="Call us" icon="phone" href="tel:0288663000">
    For urgent issues, call **02 8866 3000**. We're here to help.
  </Card>
</Columns>