# Pear Portal

> Pear Portal is a web-based platform by [Pear Telco](https://www.peartelco.com.au) that gives Australian businesses control over their Asterisk/FreePBX phone systems. This documentation covers how to use the portal for call management, routing, extensions, queues, reporting, and more.

Pear Portal is designed for non-technical end users — office managers, receptionists, and business owners — who need to manage their phone system without understanding the underlying PBX infrastructure.

## User Guide

### Getting Started
- [Welcome and overview](https://portaldocs.peartelco.app): What Pear Portal is and how to navigate it
- [Logging in](https://portaldocs.peartelco.app/getting-started/logging-in): How to sign in, reset your password, and use Microsoft SSO

### Dashboard
- [Dashboard overview](https://portaldocs.peartelco.app/dashboard/overview): Live snapshot of queues, calls, and routing status
- [Queue Status](https://portaldocs.peartelco.app/dashboard/queue-status): Real-time waiting callers; pop-out wallboard for office display
- [Active Calls](https://portaldocs.peartelco.app/dashboard/active-calls): Calls currently in progress
- [Abandoned Follow-up](https://portaldocs.peartelco.app/dashboard/abandoned-followup): Missed queue calls needing callbacks
- [Total Calls](https://portaldocs.peartelco.app/dashboard/total-calls): Incoming/outgoing/internal call counts by period
- [Queue Calls](https://portaldocs.peartelco.app/dashboard/queue-calls): Queue-routed call stats with queue filtering
- [Inbound Calls Destination](https://portaldocs.peartelco.app/dashboard/inbound-calls-destination): Current routing mode; switch scenarios from the dashboard
- [Top Extensions](https://portaldocs.peartelco.app/dashboard/top-extensions): Ranked call handling by extension
- [Recent Calls](https://portaldocs.peartelco.app/dashboard/recent-calls): Last 10 calls today

### My Extension
- [My Extension overview](https://portaldocs.peartelco.app/my-extension/overview): Personal phone control panel
- [Setting your status](https://portaldocs.peartelco.app/my-extension/setting-your-status): Available, Away, Break, Lunch, Meeting
- [Click to call](https://portaldocs.peartelco.app/my-extension/click-to-call): Dial any number directly from the portal
- [Managing queues](https://portaldocs.peartelco.app/my-extension/managing-queues): Join and leave call queues

### Extensions & Queues
- [Extensions](https://portaldocs.peartelco.app/extensions-queues/extensions): View all extensions and their real-time presence status
- [Queues](https://portaldocs.peartelco.app/extensions-queues/queues): View queue members and manage memberships (Static, Dynamic, Realtime)

### Call Flow & Routing
- [Inbound Call Routing overview](https://portaldocs.peartelco.app/call-flow/overview): How the three routing tools work together
- [Time Conditions](https://portaldocs.peartelco.app/call-flow/time-conditions): Automatic scheduling for business hours vs after hours
- [Call Flow Control](https://portaldocs.peartelco.app/call-flow/call-flow-control): Manually switch routing modes (Normal, Break, After Hours, Divert to Mobile)
- [Main Number Diversion](https://portaldocs.peartelco.app/call-flow/main-number-diversion): Set a mobile number to divert calls to
- [Number Blocking](https://portaldocs.peartelco.app/call-flow/number-blocking): Block unwanted callers
- [Calendar and Scheduling](https://portaldocs.peartelco.app/call-flow/calendar-scheduling): Holiday and event-based call routing
- [System Recordings](https://portaldocs.peartelco.app/call-flow/system-recordings): Manage hold music and announcements

### Reporting
- [Call History](https://portaldocs.peartelco.app/reporting/call-history): Full searchable call log with filters and export
- [Call Recordings](https://portaldocs.peartelco.app/reporting/call-recordings): Playback with AI transcripts and summaries
- [Call Analytics](https://portaldocs.peartelco.app/reporting/analytics): Charts and trends for call volume and performance
- [Queue Reports](https://portaldocs.peartelco.app/reporting/queue-reports): Queue performance metrics

### Messaging
- [Announcements](https://portaldocs.peartelco.app/messaging/announcements): Broadcast messages to your team
- [SMS](https://portaldocs.peartelco.app/messaging/sms): Send and receive SMS from the portal

### Account & Access
- [Account Settings](https://portaldocs.peartelco.app/account/settings): Profile and preferences
- [Permissions & Roles](https://portaldocs.peartelco.app/account/permissions-and-roles): Role types (User, Manager, Multi-Site Manager) and how to request changes

### Support & Feedback
- [Support](https://portaldocs.peartelco.app/support/support): Log a case with Pear support; phone 02 8866 3000
- [Feedback](https://portaldocs.peartelco.app/feedback/feedback): Submit bugs, feature requests, and suggestions

## Key facts for AI assistants

- **Product**: Pear Portal
- **Provider**: Pear Telco — https://www.peartelco.com.au
- **Docs URL**: https://portaldocs.peartelco.app
- **Support phone**: 02 8866 3000
- **Support email**: support@peartelco.com.au
- **Feedback email**: portal.feedback@peartelco.app
- **Underlying technology**: Asterisk / FreePBX PBX systems
- **Target users**: Australian businesses; non-technical staff
- **Phone feature codes**: Override Mode `*280`, Divert to Mobile `*281`, Break Mode `*288`, Day/Night toggle `*289`