> ## Documentation Index > Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt > Use this file to discover all available pages before exploring further. # Sending a Fax from Best Practice > With email-to-fax enabled, send a fax straight out of Best Practice or any other practice software using the email window you already use ## Overview With Pear X-Fax and the email-to-fax option enabled for your practice, you can fax anyone from inside Best Practice without opening the portal at all. You send it exactly as you would send an email. If your practice software can send an email, it can send a fax. That applies to Best Practice, and to any other practice management system with an email window: the fax number goes where the email address normally goes. > [!NOTE] > > Email-to-fax is set up by Pear. If the steps below do not work, or you are not sure whether your practice has it, log a case using the **Support** link in the left menu of the portal. ## Your practice's fax domain Every practice has its own fax email domain, in the form `yourpractice.pear.net.au`. Pear gives you yours when email-to-fax is set up. The part before `.pear.net.au` is unique to your practice. If you do not know your practice's fax domain, log a case using the **Support** link in the left menu of the portal and we will confirm it. ## Sending a fax from Best Practice ![The Bp E-mail window with 0280729054@yourpractice.pear.net.au in the To field, a subject, PDF selected as the attachment and PIN left unticked](https://mintcdn.com/pearaustralia/0OSj5lkQ8vVoury9/images/fax-bp-email-window.png?fit=max\&auto=format\&n=0OSj5lkQ8vVoury9\&q=85\&s=50393916d41846710465b78ece2f9306) Example only. Replace yourpractice with your own practice's fax domain. Open the document, letter or result in Best Practice and choose to send it by email as you normally would. In the **Bp E-mail** window: 1. **To**: enter the fax number, then `@`, then your practice's own fax domain. For example, if your domain is `yourpractice.pear.net.au`, you would enter `0280729054@yourpractice.pear.net.au`. The number must be the full 10 digits including the area code, with no spaces, brackets or dashes. 2. **CC**: leave blank, or add another fax number the same way to send the same document to a second recipient. 3. **Subject**: type something that identifies the document, for example "BPS Letter, John Citizen". This becomes the fax subject and is what you will see in the Fax Mailbox. 4. **Attachment**: choose **PDF**. A fax cannot be sent as REF. 5. **PIN**: leave this unticked. A PIN-protected attachment cannot be opened at the other end. 6. **Use account**: this is usually your default account. If you are not sure which to use, check with your practice's Best Practice administrator. 7. Click **Send**. ## Before it will work Two things have to be right, and both are worth checking once rather than wondering later. **The sending address must be an authorised sender.** The email address behind the account in **Use account** has to be on your practice's Authorised Senders list in the portal, either as that exact address or as your whole practice domain. If it is not, the fax is rejected. See [Authorised Senders](https://portaldocs.peartelco.app/messaging/fax-settings.md#authorised-senders) for how to add it. **The fax number must be 10 digits.** Australian fax numbers are area code plus eight digits, for example `0280729054`. Leave out the `+61`, and do not use spaces or punctuation. ## What happens next The fax appears in your **Fax Mailbox** in the portal: * First in the outgoing queue, while it is being sent * Then on the **Sent** tab once it has gone through You do not need to do anything in the portal for the fax to send. The mailbox is where you confirm it went, and where you find it again later. See [Fax Mailbox](https://portaldocs.peartelco.app/messaging/fax-mailbox.md). ## Frequently asked questions **Can I send from any other practice software?** Yes. Nothing about this is specific to Best Practice. Any system that can send an email with a PDF attachment can send a fax this way: put the fax number and your practice's fax domain in the To field. **Can I send several documents in one fax?** Yes. Attach more than one PDF and they are sent as one fax, in the order they are attached. **Does the recipient see my email address?** No. They receive a fax. The sending address is used to check you are allowed to send, and to work out which practice the fax belongs to. **The fax did not arrive. What do I check first?** In order: that the number is the full 10 digits with no spaces, that the attachment was a PDF and PIN was unticked, and that the sending address is on the Authorised Senders list. Then look in the Fax Mailbox to see whether it reached the queue at all. **Can I send a fax to an overseas number this way?** No. Email-to-fax is for Australian fax numbers. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.