> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Fax Mailbox

> Receive, view, download, and delete faxes from your inbox, sent items, and queue

## Overview

The Fax Mailbox is where you manage all your fax activity. Open it by clicking **Fax** in the left menu.

There are five tabs across the top:

| Tab          | What it's for                                      |
| ------------ | -------------------------------------------------- |
| **Inbox**    | Faxes you have received                            |
| **Sent**     | Faxes that were successfully delivered             |
| **Queue**    | Faxes waiting to be sent right now                 |
| **Send Fax** | Send a new fax                                     |
| **Settings** | Change notifications, caller ID, and other options |

<Note>
  If the page shows a "not configured" message, your practice does not have a fax number set up yet. Contact Pear Support using the **Support** link in the left menu.
</Note>

***

## Inbox

The Inbox shows every fax that has been delivered to your fax number.

### What the columns mean

| Column      | What it shows                                |
| ----------- | -------------------------------------------- |
| **From**    | The fax number that sent the document        |
| **Date**    | When the fax arrived                         |
| **Pages**   | How many pages are in the document           |
| **Status**  | Always shows "Received" for inbox items      |
| **Actions** | Buttons to view, download, or delete the fax |

### Filtering the inbox

You can narrow down the list using the filters at the top:

* **From date / To date** — only show faxes that arrived between two dates
* **From number** — only show faxes from a particular number (you can type part of the number)

Click **Clear** to remove the filters and show everything again.

### Opening a fax

Click the **eye icon** on any row to open the fax as a PDF in a new browser tab. You can read it there or print it straight from the browser.

### Downloading a fax

Click the **download icon** on any row to save the PDF to your computer.

### Deleting a fax

Click the **bin icon** on any row. A confirmation box appears asking if you are sure. Click **Delete** to remove the fax, or **Cancel** to go back.

<Warning>
  Deleted faxes are gone permanently. There is no way to get them back.
</Warning>

### Deleting several faxes at once

1. Tick the checkbox on the left of each fax you want to delete (or tick the checkbox in the column header to select every fax on the page)
2. A red **Delete X selected** button appears above the table
3. Click it, then click **Delete** in the confirmation box

***

## Sent

The Sent tab shows every fax that has been successfully delivered, whether you sent it from the portal or by email-to-fax.

### What the columns mean

| Column      | What it shows                                                                          |
| ----------- | -------------------------------------------------------------------------------------- |
| **Sender**  | Who sent the fax (an email address for email-to-fax, or a fax number for portal sends) |
| **To**      | The destination fax number                                                             |
| **Subject** | The subject line or file name                                                          |
| **Date**    | When the fax was sent                                                                  |
| **Pages**   | How many pages were transmitted                                                        |
| **Status**  | Shows "Sent" for successfully delivered faxes                                          |
| **Actions** | Buttons to view, download, or delete the fax                                           |

### Filtering sent faxes

Use the filters at the top to find a specific fax:

* **From date / To date** — filter by the date it was sent
* **Sender** — filter by who sent it
* **To number** — filter by the destination number
* **Subject** — search by subject or file name
* **Sent by** — filter by the sender's name

Click **Clear** to remove all filters.

### Viewing and downloading

The **eye icon** opens the fax as a PDF. The **download icon** saves it to your computer.

### Deleting a sent fax

Click the **bin icon** on any row and confirm in the pop-up box.

### Deleting several sent faxes at once

Tick the checkboxes on the rows you want, then click the red **Delete X selected** button that appears above the table.

***

## Queue

The Queue shows faxes that are waiting to be sent or are currently being transmitted.

### What the columns mean

| Column       | What it shows                                  |
| ------------ | ---------------------------------------------- |
| **To**       | The destination fax number                     |
| **Date**     | When you submitted the fax                     |
| **Pages**    | Number of pages                                |
| **Attempts** | How many times the system has tried to send it |
| **Status**   | Pending, Sending, or Failed                    |
| **Actions**  | Retry or delete the fax                        |

The queue updates automatically as faxes are sent. Once a fax is delivered it moves to the **Sent** tab by itself.

### If a fax shows "Failed"

1. Click the **Retry** button on that row
2. The fax goes back into the queue and tries again
3. Watch the Status column to confirm it changes to Sent

### Cancelling a queued fax

Click the **bin icon** on the row and confirm when asked. The fax will not be sent.

<Warning>
  Deleting a queued fax is permanent. It will not be sent and cannot be recovered.
</Warning>