> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialling from the Portal

> Make outbound calls to any number or internal extension directly from the Pear Portal

## Overview

The Dial feature lets you start a call from your browser without dialling manually on your phone. You type the number you want to reach and the portal calls your desk phone first. Pick it up and you'll be connected.

## How to make a call

1. Go to **My Extension** in the left menu.
2. Find the **Dial** card.
3. Type a phone number or internal extension into the **Enter number or extension...** field.
4. Press **Enter** or click the call button on the right.
5. Your phone will ring. Pick it up.
6. Once you answer, the call connects to the number you entered.

<Note>
  Your phone must be registered (showing **Idle** in the My Extension card) for this to work. If your phone is offline, the call won't go through.
</Note>

## What numbers can I dial?

* **Internal extensions**: e.g. `150`, `200`
* **Local or national numbers**: e.g. `0288663000`
* **Mobile numbers**: e.g. `0417000000`
* **International numbers**: log a support call with Pear to find out whether international calls are enabled on your account

## Frequently asked questions

**My phone rang but I missed it. What happened to the call?**

If you don't answer your phone in time, the outbound call is cancelled. Just dial again when you're ready.

**Can I use this to call someone internally?**

Yes. Type the extension number (e.g. `150`) and it works the same way as dialling an external number.

**The call failed. What should I check?**

Make sure your phone is showing as **Idle** in the My Extension card. If it shows **Offline** or **Unavailable**, your phone isn't registered and won't be able to receive the initial ring-back call.