> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Your Queue Memberships

> Log in and out of call queues, and pause yourself when you need a break from queue calls

## Overview

Call queues are groups that share incoming calls across a team. The **My Queues** section shows every queue you belong to and lets you control whether you're actively receiving calls from each one.

## Your queue memberships

Go to **My Extension** in the left menu and scroll down to the **My Queues** card. Each queue you're a member of is listed here with a status badge:

| Badge          | What it means                                                            |
| -------------- | ------------------------------------------------------------------------ |
| **Logged In**  | You're active in this queue and will receive calls                       |
| **Logged Out** | You're a member but not currently taking calls from this queue           |
| **Paused**     | You're logged in but temporarily not receiving calls                     |
| **Member**     | You're a permanent, always-on member. Login and logout don't apply here. |

## How to log in or out of a queue

1. Go to **My Extension** in the left menu.
2. Find the queue in the **My Queues** card.
3. Click **Login** to start receiving calls from that queue, or **Logout** to stop.

<Note>
  Some queues show a **Member** badge instead of Login/Logout buttons. These are permanent memberships configured by Pear when your system was set up. They can't be changed from here.
</Note>

## How to pause yourself in a queue

Pausing stops queue calls coming to your phone temporarily, without fully logging out. Use this for short interruptions like a bathroom break or a quick conversation.

1. In the **My Queues** card, find the queue you're logged into.
2. Click the **pause** button (the two vertical bars icon) next to the queue name.
3. The badge will change to **Paused**. Queue calls will skip you until you resume.

To resume, click the **play** button next to the paused queue.

## How to join a queue you're not in yet

1. In the **My Queues** card, click **Browse available queues** at the bottom.
2. A list of queues you can join will appear.
3. Click **Join** next to the queue you want to log into.

## Frequently asked questions

**What's the difference between pausing and logging out?**

Pausing is temporary. You stay a member and can resume with one click. Logging out removes you from the active rotation. You'll need to log back in manually to start receiving calls again.

**Will I miss calls while I'm paused?**

No calls are lost. They'll ring to other available agents in the queue. When you resume, you'll start receiving queue calls again.

**I don't see a Login/Logout button on one of my queues.**

Queues showing a **Member** badge are permanent memberships configured in your phone system. To change these, log a support case with Pear using the **Support** link in the left menu.

**Can I be in multiple queues at the same time?**

Yes. You can be logged into as many queues as you're a member of simultaneously.