> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# My Extension

> See your phone's status, set your availability, make calls, and control which call queues you're in

<Frame>
  <img src="https://mintcdn.com/pearaustralia/xMnRLlxEyJLlRMdf/images/my-extension-overview.png?fit=max&auto=format&n=xMnRLlxEyJLlRMdf&q=85&s=ef47192af615dbbc1d9078254a84d3ad" alt="My Extension page" width="1642" height="920" data-path="images/my-extension-overview.png" />
</Frame>

## Overview

My Extension is your personal control panel for your phone. From here you can check if your phone is active, set your availability, dial out to any number, and manage which call queues you receive calls from.

Everything on this page is just for you. It won't affect other users.

## What's on this page

| Section          | What it does                                                                   |
| ---------------- | ------------------------------------------------------------------------------ |
| **My Extension** | Shows your extension number and whether your phone is idle, ringing, or in use |
| **My Status**    | Set your availability: Available, Away, Break, Lunch, or Meeting               |
| **Dial**         | Make an outbound call by typing any number or extension                        |
| **My Queues**    | See the queues you belong to and log in, log out, or pause yourself            |

<Note>
  If you don't see any content on this page, your account hasn't been assigned an extension yet. Log a support case with Pear using the **Support** link in the left menu.
</Note>

## Pop-out panel

You can pop My Extension out into a small floating window. This keeps it visible while you work in other parts of the portal. Click the pop-out icon next to **My Extension** in the left menu to open it.

<Frame>
  <img src="https://mintcdn.com/pearaustralia/hL2WKB81kM9oJZot/images/my-extension-popout.png?fit=max&auto=format&n=hL2WKB81kM9oJZot&q=85&s=d3154075cc3a407cb7e5d366afb4bc79" alt="My Extension pop-out panel" width="420" height="700" data-path="images/my-extension-popout.png" />
</Frame>

The pop-out has all the same controls (status, dial, and queues) in a smaller layout. It's handy if you want quick access without leaving your current page.

## In this section

* [Setting Your Status](/my-extension/setting-your-status): how to set your availability and what happens when you do
* [Dialling from the Portal](/my-extension/click-to-call): how to make outbound calls directly from your browser
* [Managing Your Queue Memberships](/my-extension/managing-queues): how to log in, log out, and pause yourself in call queues