> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting Your Status

> Let your team know your availability and automatically pause incoming calls when you're away

## Overview

Your status tells the system and your team whether you're ready to take calls. Setting any status other than **Available** will automatically turn on Do Not Disturb (DND) on your phone and pause you in any call queues you're logged into.

## How to set your status

1. Go to **My Extension** in the left menu.
2. Find the **My Status** card.
3. Click the status that matches where you are: **Available**, **Away**, **Break**, **Lunch**, or **Meeting**.

Your status updates immediately. There is no need to save.

## What each status means

| Status        | What it does                                                      |
| ------------- | ----------------------------------------------------------------- |
| **Available** | You're ready to take calls. DND is off and queues are active.     |
| **Away**      | You've stepped away. DND turns on and queue calls are paused.     |
| **Break**     | You're on a short break. DND turns on and queue calls are paused. |
| **Lunch**     | You're at lunch. DND turns on and queue calls are paused.         |
| **Meeting**   | You're in a meeting. DND turns on and queue calls are paused.     |

<Note>
  Any status other than Available will pause you across all queues you're currently logged into. When you set yourself back to Available, your queues will resume automatically.
</Note>

## Do Not Disturb (DND)

You can also turn DND on or off directly using the **DND** button in the **My Extension** card. This works without changing your visible status. It's useful if you want to briefly block calls without showing a different status.

When DND is active, your phone won't ring for incoming calls. Callers will hear a busy tone or be diverted, depending on your system settings.

## Frequently asked questions

**Will my status affect direct calls to my extension?**

Yes. If DND is on (any status other than Available), direct calls to your extension number will not ring through to your phone.

**What happens to calls already in the queue when I go on break?**

Calls already waiting in a queue are not affected. Pausing just means new queue calls won't be sent to your phone until you resume.

**Can my supervisor see my status?**

Yes. Your status and availability may be visible to supervisors and administrators through the Extensions and Queues pages.