> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Transferring & Parking Calls

> Hand a call to a colleague: park it for anyone to pick up, announce it first, or send it straight through

## Overview

There are three ways to pass a call on, and it's worth knowing all of them:

* **Park the call**: put it in a shared parking spot (**Park 1**, **Park 2**, and so on) that **any** phone can pick up. This is the everyday choice in busy practices: the caller waits safely while you find whoever they need, wherever they are.
* An **announced transfer** (also called attended) lets you speak to your colleague first ("I've got Sarah on the line, can you take it?") before connecting the caller.
* A **blind transfer** sends the call straight through without speaking to your colleague first. Quick, but they get no warning about who's calling.

> [!TIP]
>
> Park when the call is for "whoever's free" or someone away from their desk. Transfer when it's for one specific person. When in doubt, announce, so the caller only has to explain themselves once.

## Parking a call

**Button phones (T46 / T54)**

1. During the call, look at your park keys and find a **green** (free) spot, for example **Park 1**.
2. Press that park key. The call is parked, and **Park 1** turns **solid red** on every phone in the office.
3. Let your colleagues know: "Call on Park 1."

To pick the call up from **any** phone, press the park key that's showing red.

![Park keys on a T54 with green lights when free, and Park 2 shown red with a parked call](https://mintcdn.com/pearaustralia/RyIb892il5HCTTNT/images/phones/park-keys-t54.jpg?fit=max\&auto=format\&n=RyIb892il5HCTTNT\&q=85\&s=52a4e376877da4f907991689fa2c78a9)

Green means the spot is free. When a call is parked there, the key turns red: here Park 2 has a call waiting

**Touch screens (T48 / T57)**

1. During the call, look at your on-screen park keys and find a **green** (free) spot, for example **Park 1**.
2. Tap that park key. The call is parked, and **Park 1** turns **solid red** on every phone in the office.
3. Let your colleagues know: "Call on Park 1."

To pick the call up from **any** phone, tap the park key that's showing red.

![On-screen park keys on a T57 with green icons when free, and Park 2's icon shown red with a parked call](https://mintcdn.com/pearaustralia/RyIb892il5HCTTNT/images/phones/park-keys-t57.jpg?fit=max\&auto=format\&n=RyIb892il5HCTTNT\&q=85\&s=3a01f583c28887ecf4544e7c8b4aa5c8)

Green means the spot is free. When a call is parked there, the key's label turns red: here Park 2 has a call waiting

> [!NOTE]
>
> If nobody collects a parked call within a few minutes, it rings back to the phone that parked it, so callers are never stranded.

> **[Call Park in detail](https://portaldocs.peartelco.app/phones/features/call-park.md)**
>
> Parking from phones without park keys, dial codes, and more: the full Call Park page.

## Announced transfer

**Button phones (T46 / T54)**

1. During the call, press the **Transfer** key (or the **Transfer** soft key). The caller is placed on hold.
2. Dial your colleague's extension and press the **Call** button.
3. When they answer, let them know who's calling.
4. Press **Transfer** again to connect the caller through, then hang up.

If your colleague doesn't want the call (or doesn't answer), press the **Cancel** or **Resume** soft key to go back to the caller.

**Touch screens (T48 / T57)**

1. During the call, tap **Transfer** (or press the **Transfer** key). The caller is placed on hold.
2. Dial your colleague's extension and tap **Call**.
3. When they answer, let them know who's calling.
4. Tap **Transfer** again to connect the caller through, then hang up.

If your colleague doesn't want the call (or doesn't answer), tap **Cancel** or **Resume** to go back to the caller.

## Blind transfer

**Button phones (T46 / T54)**

1. During the call, press the **Transfer** key (or the **Transfer** soft key).
2. Dial your colleague's extension.
3. Press the **B Transfer** soft key (or press the **Transfer** key again). The call is sent immediately and drops off your phone.

**Touch screens (T48 / T57)**

1. During the call, tap **Transfer** (or press the **Transfer** key).
2. Dial your colleague's extension.
3. Tap **B Transfer** (or press the **Transfer** key again). The call is sent immediately and drops off your phone.

> [!NOTE]
>
> You can also transfer to a contact instead of dialling. After pressing **Transfer**, open the **Directory** and pick the person. And if you have a speed dial key for your colleague, pressing it during a call transfers straight to them. See [Speed dial & busy lamp keys](https://portaldocs.peartelco.app/phones/features/blf-keys.md).

## Transferring to a mobile or outside number

Transfers aren't limited to extensions. You can transfer a caller to any number, including a mobile. Follow the same steps and dial the full number instead of an extension.

## Frequently asked questions

**Should I park or transfer?**

Park when you don't know who'll take the call, or the person is away from their desk: anyone can grab it from any phone. Transfer when the call is for one specific person at their phone.

**What happens if the person I transfer to doesn't answer?**

With an **announced** transfer, you'll know, because you're still on the line, so press **Cancel** or **Resume** to take the caller back. With a **blind** transfer, the call follows your colleague's settings, usually ringing through to their voicemail.

**Can I transfer a call I've already put on hold?**

Yes. Resume the call first, then press **Transfer** and carry on as normal.

**All my park keys are red and I have another call to park.**

All spots are in use. Put the call on [hold](https://portaldocs.peartelco.app/phones/calls/hold-and-mute.md) until a spot frees up, or transfer it directly to someone. If your office regularly runs out of spots, [contact support](https://portaldocs.peartelco.app/phones/support.md) and we can add more.


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