> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Call History

> See who called, who you called, and call anyone back in a couple of presses

## Overview

Your phone keeps a record of every call: answered, missed, and dialled. The **History** list is the quickest way to call someone back, and the missed calls list means you never have to wonder who rang while you were away from your desk.

## Viewing your history

**Button phones (T46 / T54)**

1. On the idle screen, press the **History** soft key. All recent calls appear, newest first.
2. Press the **◄ ►** navigation keys to switch between the lists: **All Calls**, **Missed Calls**, **Placed Calls**, and **Received Calls**.
3. Highlight an entry and press the **Send** soft key to call it back.

For more detail on an entry, press the **Option** soft key. You can view details, [add the number to your contacts](https://portaldocs.peartelco.app/phones/features/contacts.md), or delete the entry.

**Touch screens (T48 / T57)**

1. On the idle screen, tap **History**. All recent calls appear, newest first.
2. Use the list selector at the top to switch between **All Calls**, **Missed Calls**, **Placed Calls**, and **Received Calls**.
3. **Tap an entry** to call it back.

For more detail on an entry, tap the **info (i)** icon. You can view details, [add the number to your contacts](https://portaldocs.peartelco.app/phones/features/contacts.md), or delete the entry.

> [!NOTE]
>
> Missed calls also show as a notification on your idle screen, so you'll spot them the moment you're back at your desk.

## Need more than the phone shows?

The handset keeps a simple recent list. For the full picture (every call across your organisation, with search, filters, and export), use the Pear Portal:

> **[Call History](https://portaldocs.peartelco.app/reporting/call-history.md)**
>
> The full searchable call log for your whole system.

> **[Call Recordings](https://portaldocs.peartelco.app/reporting/call-recordings.md)**
>
> Play back recorded calls with AI transcripts and summaries.

## Frequently asked questions

**How far back does the phone's history go?**

The handset stores your recent calls (up to a few hundred entries). For anything older, use [Call History in the Pear Portal](https://portaldocs.peartelco.app/reporting/call-history.md), which keeps everything.

**Can I clear my history?**

Yes. In History, use **Option > Delete All** (button phones) or the delete controls (touch screens). This only clears the list on your handset; portal records are unaffected.

**A missed call shows a number I don't recognise. Can I find out more?**

Check [Call History in the portal](https://portaldocs.peartelco.app/reporting/call-history.md). It shows which number the caller dialled and how the call was routed, which often makes the caller's purpose obvious.


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