> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Park

> Park a call with one press so anyone in the office can pick it up from their own phone

## Overview

**Call park** is like hold, but shared. A parked call sits in a numbered parking spot on the phone system (not on your handset), so **any** phone in the office can pick it up. It's the classic "call for anyone in sales, it's on Park 1" move, and it's perfect when you don't know which colleague is free or where they are.

Your phones have park keys beside the screen labelled **Park 1**, **Park 2**, and so on, one key per parking spot. The keys double as indicators, so everyone can see at a glance whether a spot is free or holding a call:

| Park key light | What it means |
| - | - |
| **Green** | The spot is free, so you can park a call there |
| **Solid red** | A call is parked and waiting in that spot |

| | Hold | Park |
| - | - | - |
| Who can resume the call | Only your phone | Any phone |
| Where the call sits | On your handset | On the system, in a numbered spot |
| Best for | Short pauses in your own call | Handing a call to "whoever's free" |

## Parking a call

**Button phones (T46 / T54)**

1. During the call, look at your park keys and find a **green** (free) spot, for example **Park 1**.
2. Press that park key.
3. The call is parked and **Park 1** turns **solid red** on every phone in the office.
4. Let your colleagues know: "Call on Park 1."

![Park keys on a T54 with green lights when free, and Park 2 shown red with a parked call](https://mintcdn.com/pearaustralia/RyIb892il5HCTTNT/images/phones/park-keys-t54.jpg?fit=max\&auto=format\&n=RyIb892il5HCTTNT\&q=85\&s=52a4e376877da4f907991689fa2c78a9)

Green means the spot is free. When a call is parked there, the key turns red: here Park 2 has a call waiting

**Touch screens (T48 / T57)**

1. During the call, look at your on-screen park keys and find a **green** (free) spot, for example **Park 1**.
2. Tap that park key.
3. The call is parked and **Park 1** turns **solid red** on every phone in the office.
4. Let your colleagues know: "Call on Park 1."

![On-screen park keys on a T57 with green icons when free, and Park 2's icon shown red with a parked call](https://mintcdn.com/pearaustralia/RyIb892il5HCTTNT/images/phones/park-keys-t57.jpg?fit=max\&auto=format\&n=RyIb892il5HCTTNT\&q=85\&s=3a01f583c28887ecf4544e7c8b4aa5c8)

Green means the spot is free. When a call is parked there, the key's label turns red: here Park 2 has a call waiting

## Picking up a parked call

From **any** phone in the office:

1. Look for the park key that's **red**. That's where the call is waiting.
2. Press (or tap) it.
3. You're connected to the caller.

> [!TIP]
>
> You can also retrieve a parked call by dialling its spot number: **71** for Park 1, **72** for Park 2, and so on. Handy from a phone that doesn't have park keys, like a cordless handset.

> [!NOTE]
>
> If nobody collects a parked call within a few minutes, it rings back to the phone that parked it, so callers are never stranded.

## No park keys on your phone?

You can still park using the system codes:

1. During the call, press (or tap) **Transfer**.
2. Dial **\*70** and press **Send**.
3. Listen: the system announces the parking spot number (**71** is Park 1, **72** is Park 2, and so on).
4. Hang up and let your colleagues know which spot.

To collect, dial the spot number from any phone. And if you'd like park keys added to your phone, [contact support](https://portaldocs.peartelco.app/phones/support.md). It's a quick change.

## Frequently asked questions

**What's the difference between parking and transferring?**

A [transfer](https://portaldocs.peartelco.app/phones/calls/transferring-calls.md) sends the call to one specific person. A parked call waits in a shared spot for **whoever** picks it up.

**How do I tell colleagues which spot the call is on?**

However suits your office: call out, message them, or use an [Announcement](https://portaldocs.peartelco.app/messaging/announcements.md) from the Pear Portal. The spot name is right on the key you pressed, so "it's on Park 2" is all anyone needs.

**All my park keys are red and I have another call to park.**

All spots are in use. Either put the call on [hold](https://portaldocs.peartelco.app/phones/calls/hold-and-mute.md) until a spot frees up, or [transfer](https://portaldocs.peartelco.app/phones/calls/transferring-calls.md) it directly to someone. If your office regularly runs out of spots, [contact support](https://portaldocs.peartelco.app/phones/support.md) and we can add more.

**I parked a call and my phone started ringing a few minutes later.**

That's the parked call ringing back to you because nobody picked it up. Answer it and the caller is back with you.


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