> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Do Not Disturb

> Stop your phone ringing when you need to focus, and remember to turn it off again

## Overview

**Do Not Disturb (DND)** silences your phone completely. Incoming calls won't ring. Callers are sent to your voicemail (or follow your busy routing). A **DND icon** shows in the status bar the whole time it's on, so you always know why the phone has gone quiet.

## Turning DND on and off

**Button phones (T46 / T54)**

1. On the idle screen, press the **DND** soft key. The DND icon appears in the status bar.
2. Press **DND** again to turn it off.

**Touch screens (T48 / T57)**

1. On the idle screen, tap **DND**. The DND icon appears in the status bar.
2. Tap **DND** again to turn it off.

> [!WARNING]
>
> DND silently blocks **every** call, including customers and your manager. It's easy to switch on and forget. If your phone has been suspiciously quiet, check the status bar for the DND icon.

## DND and your Pear Portal status

Your portal status and your phone's DND work together. Setting your status to anything other than **Available** in the Pear Portal (Away, Break, Lunch, or Meeting) automatically turns DND on and pauses your queue calls. Setting yourself back to **Available** turns it off again.

> **[Setting your status](https://portaldocs.peartelco.app/my-extension/setting-your-status.md)**
>
> The portal way to manage your availability. It handles DND and queues in one step.

> [!TIP]
>
> If you work in call queues, prefer setting your **status in the portal** over pressing DND on the phone. Status changes pause your queues properly, so queue calls don't ring a phone that won't answer.

## Frequently asked questions

**Where do callers go while DND is on?**

Straight to your voicemail on most Pear systems. They don't hear ringing first.

**Will I see calls I missed while DND was on?**

Yes, they appear in your [Call History](https://portaldocs.peartelco.app/phones/features/call-history.md). Callers who left a message will show in [voicemail](https://portaldocs.peartelco.app/phones/features/voicemail.md) too.

**Can I let certain important callers through DND?**

The phone itself doesn't make exceptions, but your system routing can be set up with priority rules. [Contact support](https://portaldocs.peartelco.app/phones/support.md) if you need this.


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