> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Volume & Ringtones

> Set how loud your phone rings and how loud your calls are (they're separate)

## Overview

Your phone has two volumes, and they're adjusted separately with the same **Volume − / +** key:

* **Ringer volume**: how loud the phone rings. Adjust it while the phone is **idle or ringing**.
* **Call volume**: how loud the caller sounds. Adjust it **during a call**, and it applies to whatever you're using at the time: handset, speakerphone, or headset.

## Adjusting the ringer

1. While the phone is idle (or actually ringing), press **Volume −** or **Volume +**.
2. The volume bar appears on screen. Set it where you like.

> [!TIP]
>
> You can silence the ringer entirely by holding **Volume −** until the bar reaches zero. Just remember you won't hear calls at all. [Do Not Disturb](https://portaldocs.peartelco.app/phones/features/do-not-disturb.md) is usually the better tool, because callers go to voicemail instead of ringing out silently.

## Adjusting call volume

1. During a call, press **Volume −** or **Volume +**.
2. The change applies to the device you're currently using (handset, speaker, or headset), and the phone remembers it for next time.

## Changing your ringtone

**Button phones (T46 / T54)**

1. Press **Menu**, then go to **Basic > Sound > Ring Tones**.
2. Scroll through the tones. Each one plays as you highlight it.
3. Press the **Save** soft key on the one you want.

**Touch screens (T48 / T57)**

1. Tap **Menu**, then go to **Basic > Sound > Ring Tones**.
2. Tap a tone to hear it.
3. Tap **Save** on the one you want.

> [!NOTE]
>
> Sitting in an open office? A distinctive ringtone makes it obvious whose phone is ringing, so pick something different from your neighbours.

## Frequently asked questions

**Callers say I'm quiet even though I hear them fine.**

Volume controls what **you** hear, not what callers hear. First check you're not [muted](https://portaldocs.peartelco.app/phones/calls/hold-and-mute.md). If callers consistently struggle to hear you, check the handset cord is firmly plugged in, or [contact support](https://portaldocs.peartelco.app/phones/support.md).

**My headset is much quieter than my handset.**

Adjust the volume **while on a headset call**. Headset volume is remembered separately from the handset. Many headsets also have their own volume buttons; check those too. See [Headsets](https://portaldocs.peartelco.app/phones/settings/headsets.md).

**Can different callers have different ring sounds?**

Contacts on your phone can be assigned their own ringtone when you edit them in the [Directory](https://portaldocs.peartelco.app/phones/features/contacts.md), which is handy for spotting your most important callers by ear.


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