> ## Documentation Index
> Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with your phone from the Pear support team

## Overview

If something isn't covered in this guide, or your phone isn't behaving, the Pear support team is ready to help. Before you reach out, it's worth a quick look at [Troubleshooting](https://portaldocs.peartelco.app/phones/settings/troubleshooting.md). The most common problems have one-minute fixes.

## Getting in touch

> **[Call us](tel:0288663000)**
>
> For urgent issues, call **02 8866 3000**. We're here to help.

> **[Email us](mailto:support@peartelco.com.au)**
>
> For anything less urgent, email **[support@peartelco.com.au](mailto:support@peartelco.com.au)**.

You can also log a case directly from the Pear Portal:

> **[Log a support case](https://portaldocs.peartelco.app/support/support.md)**
>
> Submit a request through the portal and we'll follow up.

## What to tell us

A little detail goes a long way. Cases with these included get solved fastest:

1. **Your extension number** and the phone model (for example, "extension 205, T54W").
2. **What's happening**, and what you expected to happen instead.
3. **When it started**, and whether it happens every time or only sometimes.
4. **An example call** if you have one: the time, date, and number involved helps us find it in the logs.

## Requests we're happy to take

Support isn't just for faults. We can also:

* Set up or rearrange your [speed dial keys](https://portaldocs.peartelco.app/phones/features/blf-keys.md)
* Reset a forgotten [voicemail PIN](https://portaldocs.peartelco.app/phones/features/voicemail.md)
* Switch on voicemail-to-email
* Add a shared company directory to everyone's phones
* Recommend and supply [headsets](https://portaldocs.peartelco.app/phones/settings/headsets.md) and expansion modules

## Share your feedback

As a Pear client, you're part of what makes us better. If something about your phones feels clunky, or there's something you wish they did, we want to hear about it.

> **[Share feedback](https://portaldocs.peartelco.app/feedback/feedback.md)**
>
> Tell us what's working, what isn't, and what you'd love to see next.


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