Skip to main content

​
Welcome to the Pear Phone Guide

This guide shows you how to get the most out of your Pear Telco desk phone. Whether you’re transferring a call, setting up voicemail, or joining a conference, everything is explained step by step, with no technical knowledge required. Your phone is a Yealink business handset. This guide covers the two types you’ll find on Pear systems:

Button phones

Yealink T46 and T54 series. A colour screen with soft keys underneath and line keys down each side. You press physical buttons to control calls.

Touch screen phones

Yealink T48 and T57 series. A large 7-inch touch screen. You tap and swipe on the screen to control calls, just like a smartphone.
Not sure which type you have? If you can tap the screen and things happen, it’s a touch screen phone. See Know your phone for a tour of both.

​
What can you do with your phone?

Make and answer calls

Use the handset, speakerphone, or a headset. Redial with one press.

Transfer calls

Send a call to a colleague, announced first, or straight through.

Conference calls

Bring a third person into your call in a few presses.

Voicemail

Check your messages from the envelope key and know when something’s waiting.

Contacts & history

Save the numbers you call often and dial back anyone you’ve spoken to.

Speed dial keys

Call colleagues with one press and see who’s on the phone at a glance.

​
Finding what you need

Use the search bar at the top of any page to search across this guide. Type a keyword (for example transfer, voicemail, or headset) and matching pages appear instantly. Click any result to go straight to that page. You can also browse by topic using the left-hand menu. Most pages show separate steps for button phones and touch screen phones, so pick the tab that matches yours.

​
Looking for the portal?

Your phone works hand-in-hand with the Pear Portal, where you can set your status, manage queues, view call history, and control call routing from your browser.

Pear Portal User Guide

Everything about the web portal: dashboards, call flow control, recordings, reporting, and more.

​
Need help?

If something is not covered here or your phone is not working as expected, the Pear support team is ready to help.

Log a support case

Submit a request through the Pear Portal and we’ll follow up.

Call us

For urgent issues, call 02 8866 3000. We’re here to help.