Documentation Index
Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt
Use this file to discover all available pages before exploring further.
Welcome to the Pear Portal
Pear Portal is Pear Telco’s web-based platform. It gives your team control over your business phone system. You do not need to understand how it works under the hood. We built the Pear Portal with three goals in mind:Easy to use
Everything is where you’d expect it. No training required to get started.
Intuitive
The portal should feel natural from the first time you open it.
Secure
Role-based access means everyone sees exactly what they need to. Nothing more.
What can you do in the Pear Portal?
Dashboard
Live view of your queues, call activity, and routing status, all in one place.
My Extension
Set your status, manage Do Not Disturb, join queues, and dial out directly from the portal.
Call History
Search and browse detailed records of every call with filters and export.
Call Recordings
Play back recorded calls with AI-generated transcripts and summaries.
Call Flow & Routing
Control where inbound calls go during and outside business hours.
Extensions & Queues
View extension status in real time and manage call queue memberships.
Finding what you need
Use the search bar at the top of any page to search across all documentation. Type a keyword — for example recordings, break mode, or fax — and matching pages appear instantly. Click any result to go straight to that page. You can also browse by topic using the left-hand menu.You’re part of the Pear family
As a Pear client, you are not just a customer. You are part of what makes us better. Your feedback shapes the direction of the portal. Whether it is a bug you have spotted, something that feels clunky, a feature you want, or something making your day harder than it should be, we want to hear about it.Share feedback
Tell us what’s working, what isn’t, and what you’d love to see next.
Need help?
If something is not covered here or is not working as expected, the Pear support team is ready to help.Log a support case
Submit a request through the portal and we’ll follow up.
Call us
For urgent issues, call 02 8866 3000. We’re here to help.