What is Pear Portal?
Pear Portal is a web-based platform that gives your team control over your business phone system without needing to understand the technical details underneath. From here, staff can manage their own extension status and call queues, and administrators can control call routing, view call history, manage users, and monitor the health of your phone systems.Who is this guide for?
This documentation is split into two sections: User Guide — for anyone using the portal day-to-day. You don’t need to be technical. If you answer phones, manage a team, or want to check your call history, start here. Admin Guide — for administrators who manage users, configure call routing, and maintain PBX systems. Some sections require admin access.What can you do in Pear Portal?
My Extension
Set your status, manage DND, join queues, and dial out directly from the portal.
Call History
Search and browse detailed records of every call with filters and export.
Call Recordings
Play back recorded calls with AI-generated transcripts and summaries.
Call Flow & Routing
Control where inbound calls go during and outside business hours.
Extensions & Queues
View extension status in real time and manage call queue memberships.
Messaging
Send and receive SMS and manage on-hold announcements.