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Overview

When a call comes in, the caller’s number (and name, if they’re in your contacts) appears on screen, and you have three choices: answer it, silence the ringing while you decide, or decline it.

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How to answer a call

Do any of the following:
  • Pick up the handset.
  • Press the Speakerphone key to answer hands-free.
  • Press the Headset key to answer on your headset.
  • Press the Answer soft key. This answers on the speakerphone.

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Silencing a call

Press the Silence soft key. The ringing stops, but the call stays on screen so you can still answer it before the caller gives up.

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Declining a call

Press the Reject soft key. The call stops ringing your phone. On most Pear systems the caller goes to your voicemail.
Declining a call doesn’t block the caller. They can ring again. To stop unwanted callers permanently, use Number Blocking in the Pear Portal.

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Missed a call?

Missed calls show as a notification on your idle screen, and every missed call is kept in your History. See Call History to call them back, or use Abandoned Calls in the Pear Portal to follow up queue callers who gave up waiting.

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Frequently asked questions

My phone isn’t ringing at all. Why? Check the status bar for a DND icon, since Do Not Disturb blocks incoming calls. Also check your ringer volume by pressing Volume + while the phone is idle, and check your status in the Pear Portal isn’t set to Away, Break, Lunch, or Meeting. See Setting your status. Can I answer a colleague’s ringing phone from my desk? Yes, if you have a busy lamp key for them: press it while it’s flashing. See Speed dial & busy lamp keys. A second call is coming in while I’m already on the phone. What do I do? You’ll hear a soft beep and see the new caller on screen. See Call Waiting for how to juggle two calls.