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Overview

Call forwarding sends calls that would ring your phone to somewhere else: another extension, or any outside number such as your mobile. There are three types:

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Setting up call forwarding

  1. Press Menu, then go to Features > Call Forward.
  2. Select the type you want: Always Forward, Busy Forward, or No Answer Forward.
  3. Set it to Enabled.
  4. Enter the destination number in the Forward to field: an extension or a full outside number.
  5. For No Answer Forward, set the After Ring Time (how long your phone rings before forwarding).
  6. Press the Save soft key.
A forwarding icon appears in the status bar while any forward is active. To turn it off, follow the same steps and set it to Disabled.
Always Forward is easy to set and forget. Your phone won’t ring at all while it’s on, and it’s a common cause of “my phone is broken” calls to support. If your phone has stopped ringing, check the status bar for the forwarding icon.

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Forwarding the main number instead

Forwarding your own phone only affects calls to your extension. If you need the main business number diverted (for example, sending all calls to a mobile after hours or during an emergency), that’s done in the Pear Portal, not on your handset:

Main Number Diversion

Set a mobile number for the main line to divert to.

Call Flow Control

Switch the whole system between Normal, Break, After Hours, and Divert modes.

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Frequently asked questions

Can I forward to my mobile? Yes. Enter your full mobile number as the Forward to destination, exactly as you’d dial it. Who pays for the forwarded leg of the call? Calls forwarded to an outside number are placed by your phone system, so your organisation’s normal call rates apply to that leg. Forwarding to my mobile works, but callers see a strange number. The caller ID shown on forwarded calls depends on your system settings. If you’d like it changed, contact support. What’s a sensible ring time before No Answer forwarding kicks in? Around 10–15 seconds (roughly 3–4 rings) suits most people: long enough to grab the phone, short enough that callers don’t give up.