Overview
If something isn’t covered in this guide, or your phone isn’t behaving, the Pear support team is ready to help. Before you reach out, it’s worth a quick look at Troubleshooting. The most common problems have one-minute fixes.Getting in touch
Call us
For urgent issues, call 02 8866 3000. We’re here to help.
Email us
For anything less urgent, email support@peartelco.com.au.
Log a support case
Submit a request through the portal and we’ll follow up.
What to tell us
A little detail goes a long way. Cases with these included get solved fastest:- Your extension number and the phone model (for example, “extension 205, T54W”).
- What’s happening, and what you expected to happen instead.
- When it started, and whether it happens every time or only sometimes.
- An example call if you have one: the time, date, and number involved helps us find it in the logs.
Requests we’re happy to take
Support isn’t just for faults. We can also:- Set up or rearrange your speed dial keys
- Reset a forgotten voicemail PIN
- Switch on voicemail-to-email
- Add a shared company directory to everyone’s phones
- Recommend and supply headsets and expansion modules
Share your feedback
As a Pear client, you’re part of what makes us better. If something about your phones feels clunky, or there’s something you wish they did, we want to hear about it.Share feedback
Tell us what’s working, what isn’t, and what you’d love to see next.