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Overview

Time Conditions control how calls are routed based on the time and day. For example, calls during business hours might go to Reception, while calls outside those hours go to a voicemail. This happens automatically. You don’t need to do anything each day.

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Reading your time conditions

Go to Inbound Call Routing in the left menu. The Time Conditions card shows each schedule configured for your system. Each time condition shows:
  • Name: e.g. Default Business Hours
  • Status: either Active based on schedule (running normally) or Bypassed (schedule is overridden)
  • Schedule: the hours and days it applies, e.g. 9:00 AM – 5:00 PM, Monday to Friday
  • During scheduled hours: where calls go when you’re open
  • Outside scheduled hours: where calls go when you’re closed

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Bypassing the schedule temporarily

If you need calls to always go to the “open” destination (for example during a public holiday when you’re actually working), you can bypass the schedule.
  1. Go to Inbound Call Routing in the left menu
  2. Find the time condition you want to override
  3. Click Bypass Schedule
The status badge will change to Bypassed and calls will always route to the “during scheduled hours” destination, regardless of the time. To go back to normal, click Restore Schedule.
Bypassing the schedule does not change your routing permanently. It just overrides it until you restore it. If you need to permanently change your business hours, log a support case with the Pear support team using the Support link in the left menu.

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Frequently asked questions

My calls are going to voicemail during business hours. What’s wrong? Check that your time condition is not showing as Bypassed. If it is, click Restore Schedule. Also check that the schedule times are correct. If the schedule looks right but calls are still misbehaving, log a support case with Pear. Can I add a new time condition or change the hours? Not from the portal. Time condition configuration is managed in the phone system. Log a support case with the Pear support team using the Support link in the left menu and they can make the change for you.