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Queue Status card

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Overview

The Queue Status card shows you in real time how many callers are currently waiting in a queue. If you have a reception queue or a support queue, this is where you can see at a glance whether anyone is on hold.

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What you’ll see

  • Waiting count: the number of callers currently holding in the queue
  • Queue name: the name and extension number of the queue (e.g. 500 · 500-Reception)
  • No waiting calls: shown when the queue is empty

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Switching queues

If your system has more than one queue, a button at the top right of the card lets you switch which queue is displayed. Click it to select from your available queues.

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Pop-out wallboard

Click the pop-out icon (top right of the card) to open a full wallboard view in a separate window. The wallboard shows all your queues at once and is designed for display on a screen in a busy office or call centre.

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Keeping the wallboard on top

When the wallboard is open in its own window, you can keep it visible above other windows using your operating system:
PlatformHow to keep it on top
WindowsInstall PowerToys (free from the Microsoft Store), then press Win + Ctrl + T with the wallboard window focused
macOSUse Rectangle or Magnet (both have an “always on top” option)
LinuxRight-click the window title bar and select Always on top
The wallboard itself also shows a reminder banner with the shortcut for your operating system when it first opens. Click the × to dismiss it once you’ve set it up.

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Refreshing the data

The card polls for updates automatically every few seconds. You can also click the refresh icon in the card header to force an immediate update.