Announcements

Documentation Index

Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Announcements are pre-recorded messages your phone system plays to callers. Examples include your after-hours message, your break message, and voicemail greetings. This page shows all your announcements. You can swap out the recording each one uses.

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What you’ll see

Each announcement is listed in a table with: The Destination column is read-only. It is set up by Pear. To change where calls go after an announcement, contact Pear Support via the Support link in the left menu.

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How to change an announcement recording

1. Find the announcement in the list.
2. Click the edit icon (pencil) on the right of that row.
3. In the panel that opens, click the Recording dropdown.
4. Select the recording you want to use from the list.
5. Click Save Changes.

The announcement will immediately use the new recording. The next time a caller reaches that point in your call flow, they will hear the new message.

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How to preview a recording

If a recording is assigned to an announcement, a play button appears in the Actions column:

1. Click the play icon (triangle) on the right of the row.
2. An audio player opens showing the recording details.
3. Click play in the audio bar to listen.

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Workflow: updating your after-hours message for Christmas

Here’s a complete example of how to swap your after-hours announcement for a special holiday recording, then verify it’s working.

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Step 1: Record the new message in System Recordings

If you don’t already have a Christmas recording ready:

1. Go to System Recordings in the left menu.
2. Click Record Over Extension (to record from your desk phone) or Upload New (to upload an existing audio file).
3. Name it something clear, like Christmas After Hours 2025.
4. Save the recording.

It will now be available to use as an announcement recording. See the System Recordings page for detailed steps.

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Step 2: Update the announcement

1. Go to Announcements in the left menu.
2. Find After Hours Announcement in the list.
3. Click the edit icon on the right.
4. In the Recording dropdown, select your new Christmas After Hours 2025 recording.
5. Click Save Changes.

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Step 3: Verify it in Inbound Call Routing

To confirm the right recording is now attached to your call flow:

1. Go to Inbound Call Routing in the left menu.
2. Find your after-hours time condition (e.g. Default Business Hours).
3. The Outside scheduled hours destination should point to your after-hours announcement.
4. If a play button is visible, click it to preview the audio and confirm it plays the Christmas message.

Once verified, your callers will hear the new recording automatically whenever your after-hours routing applies.

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Frequently asked questions

Why can’t I see a play button next to some announcements? The play button only appears if a recording is currently assigned. If the Recording column shows “None”, there is no audio to play. Can I change where calls go after the announcement? No. The destination is fixed by your call flow configuration. To change it, contact Pear Support via the Support link in the left menu. The recording I want isn’t in the dropdown. What do I do? You need to add it in System Recordings first. Go there, upload or record the audio file, then come back to Announcements and it will appear in the dropdown. Will the change take effect immediately? Yes. As soon as you click Save Changes, the new recording is live. The next caller who reaches that point in your call flow will hear the updated message.