My Extension - Pear Portal

My Extension page

Overview

My Extension is your personal control panel for your phone. From here you can check if your phone is active, set your availability, dial out to any number, and manage which call queues you receive calls from. Everything on this page is just for you. It won’t affect other users.

What’s on this page

Section	What it does
My Extension	Shows your extension number and whether your phone is idle, ringing, or in use
My Status	Set your availability: Available, Away, Break, Lunch, or Meeting
Dial	Make an outbound call by typing any number or extension
My Queues	See the queues you belong to and log in, log out, or pause yourself

If you don’t see any content on this page, your account hasn’t been assigned an extension yet. Log a support case with Pear using the Support link in the left menu.

Pop-out panel

You can pop My Extension out into a small floating window. This keeps it visible while you work in other parts of the portal. Click the pop-out icon next to My Extension in the left menu to open it.

My Extension pop-out panel

The pop-out has all the same controls (status, dial, and queues) in a smaller layout. It’s handy if you want quick access without leaving your current page. The floating window has tabs along the top for My Extension, Queues and Abandoned, so the queue wallboard and your callback list are always one click away in the same window.

In this section

Setting Your Status: how to set your availability and what happens when you do
Dialling from the Portal: how to make outbound calls directly from your browser
Managing Your Queue Memberships: how to log in, log out, and pause yourself in call queues