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Documentation Index

Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Call queues are groups that share incoming calls across a team. The My Queues section shows every queue you belong to and lets you control whether you’re actively receiving calls from each one.

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Your queue memberships

Go to My Extension in the left menu and scroll down to the My Queues card. Each queue you’re a member of is listed here with a status badge:
BadgeWhat it means
Logged InYou’re active in this queue and will receive calls
Logged OutYou’re a member but not currently taking calls from this queue
PausedYou’re logged in but temporarily not receiving calls
MemberYou’re a permanent, always-on member. Login and logout don’t apply here.

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How to log in or out of a queue

  1. Go to My Extension in the left menu.
  2. Find the queue in the My Queues card.
  3. Click Login to start receiving calls from that queue, or Logout to stop.
Some queues show a Member badge instead of Login/Logout buttons. These are permanent memberships configured by Pear when your system was set up. They can’t be changed from here.

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How to pause yourself in a queue

Pausing stops queue calls coming to your phone temporarily, without fully logging out. Use this for short interruptions like a bathroom break or a quick conversation.
  1. In the My Queues card, find the queue you’re logged into.
  2. Click the pause button (the two vertical bars icon) next to the queue name.
  3. The badge will change to Paused. Queue calls will skip you until you resume.
To resume, click the play button next to the paused queue.

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How to join a queue you’re not in yet

  1. In the My Queues card, click Browse available queues at the bottom.
  2. A list of queues you can join will appear.
  3. Click Join next to the queue you want to log into.

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Frequently asked questions

What’s the difference between pausing and logging out? Pausing is temporary. You stay a member and can resume with one click. Logging out removes you from the active rotation. You’ll need to log back in manually to start receiving calls again. Will I miss calls while I’m paused? No calls are lost. They’ll ring to other available agents in the queue. When you resume, you’ll start receiving queue calls again. I don’t see a Login/Logout button on one of my queues. Queues showing a Member badge are permanent memberships configured in your phone system. To change these, log a support case with Pear using the Support link in the left menu. Can I be in multiple queues at the same time? Yes. You can be logged into as many queues as you’re a member of simultaneously.