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Documentation Index

Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt

Use this file to discover all available pages before exploring further.

Abandoned Follow-up card

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Overview

The Abandoned Follow-up card tracks callers who hung up while waiting in a queue before anyone answered. These are people who did not get through. The card helps you make sure they do not get forgotten.

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What you’ll see

CounterWhat it means
TotalTotal abandoned calls today
Needs CallbackAbandoned calls that have not been followed up yet
Called BackAbandoned calls that have been marked as followed up
Below the counters, the card lists the most recent abandoned calls (up to 10). Each row shows the caller’s number, the time they hung up, and which queue they were in. When there are no abandoned calls, the card shows No Abandoned Calls Today.

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Filtering the list

Click the ⋯ menu in the card header to filter which calls are shown:
  • All Calls: shows every abandoned call (default)
  • Needs Callback: shows only calls that have not been followed up
  • Called Back: shows only calls that have already been handled
Use the Needs Callback filter to work through your callback list one by one.

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Refreshing the data

Click the refresh icon in the card header to update the abandoned call count and list.