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Abandoned Follow-up card

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Overview

The Abandoned Follow-up card tracks callers who hung up while waiting in a queue before anyone answered. These are potential customers or contacts who didn’t get through. The card helps you make sure they don’t fall through the cracks.

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What you’ll see

CounterWhat it means
TotalTotal abandoned calls today
Needs CallbackAbandoned calls that haven’t been followed up yet
Called BackAbandoned calls that have been marked as followed up
Below the counters, the card lists the most recent abandoned calls (up to 10), showing the caller number, the time they abandoned, and which queue they were in. When there are no abandoned calls, the card shows No Abandoned Calls Today.

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Filtering the list

Click the ⋯ menu in the card header to filter which calls are shown:
  • All Calls: shows every abandoned call (default)
  • Needs Callback: shows only calls that haven’t been followed up
  • Called Back: shows only calls that have already been handled
Use the Needs Callback filter to work through your callback list efficiently.

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Refreshing the data

Click the refresh icon in the card header to update the abandoned call count and list.