Overview
Call Flow Control lets you manually change where inbound calls go, immediately and without waiting for a schedule. Use it when something unexpected happens: an unplanned closure, a team break, or when you need to send calls straight to a mobile.How to change the call flow
- Go to Inbound Call Routing in the left menu
- Find the Call Flow Control card
- Select the mode you want from the options
- Click Apply
Available modes
The exact modes available depend on how your phone system is configured. Common options include:| Mode | What it does |
|---|---|
| Normal | Standard routing: calls go to your usual destination (e.g. Reception) |
| Break Mode | Plays a break message, then hangs up |
| After Hours Announcement | Plays your after-hours message, then hangs up |
| Divert to Mobile | Forwards all calls to the mobile number set in Main Number Diversion |
| Override Mode | Plays your after-hours announcement, typically used for unexpected closures |
Phone codes
You can also switch modes directly from any phone on your system using feature codes (no portal needed):| Mode | Code |
|---|---|
| Override Mode | *280 |
| Divert to Mobile | *281 |
| Break Mode | *288 |
| Day/Night toggle | *289 |
Before using Divert to Mobile, make sure you’ve saved a diversion number in the Main Number Diversion section. See Main Number Diversion for how to set this up.
Frequently asked questions
I clicked Apply but nothing seems to have changed. Why? You may have selected the mode that’s already active. Check the Active badge. If it’s already on your chosen mode, the system is already set correctly. Can I schedule a mode to turn on automatically? Not from Call Flow Control. That’s what Time Conditions are for. Call Flow Control is for immediate, manual changes only. If you need a recurring schedule, log a support case with the Pear support team using the Support link in the left menu. How do I go back to normal after a break? Select Normal and click Apply, or dial*289 from your desk phone to toggle day/night mode back.