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Documentation Index

Fetch the complete documentation index at: https://portaldocs.peartelco.app/llms.txt

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Number Blocking page

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Overview

Number Blocking lets you stop specific phone numbers from calling your business. When a blocked number calls in, the call is rejected before it reaches any extension or queue. Use this to stop persistent spam callers, telemarketers, or any number you never want to hear from again.

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How to block a number

  1. Go to Number Blocking in the left menu.
  2. In the Add Number to Block section, enter the phone number in the Phone Number field.
  3. Optionally add a note in the Description field, e.g. Spam caller or Wrong number.
  4. Click Add to Block List.
The number will appear in the Blocked Numbers list immediately.
Enter the number exactly as it appears in your Caller ID, including the area code. For example: 0412345678 or 0288663000.

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Blocked numbers list

All currently blocked numbers are shown in the table below the form, with:
ColumnWhat it shows
Phone NumberThe blocked number
DescriptionThe note you added when blocking (if any)
Added ByWhich user added this number to the block list
Date AddedWhen the number was blocked

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Editing or removing a blocked number

  • Click the pencil icon on any row to update the description.
  • Click the trash icon to remove the number from the block list. The number will be able to call in again immediately.

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Frequently asked questions

Does blocking a number affect all extensions? Yes. A blocked number is rejected at the system level before it reaches any extension, queue, or voicemail on your site. Can I block a range of numbers? No. Numbers must be added one at a time and each must be an exact match. If you need to block a large range of numbers, log a support call with Pear. What does the caller hear when they’re blocked? The call is rejected. The caller will typically hear a busy tone or a “number unavailable” message depending on their carrier. Can I see a history of calls from a blocked number? Blocked calls may still appear in Call History depending on how early in the call flow the block is applied.