Overview
The Inbound Calls Destination card shows where incoming calls are being sent right now. You can also switch your routing mode directly from the Dashboard, without going to a separate settings page.
What you’ll see
The card shows the current routing mode and what it means. For example, Normal with Routes to Reception tells you that calls are going to your reception queue as usual.
Common modes include:
| Mode | What it means |
|---|
| Normal | Calls go to your usual destination (for example, Reception) |
| Break Mode | Callers hear a break message |
| After Hours | Callers hear your after-hours announcement |
| Divert to Mobile | Calls forward to your saved mobile number |
| Override Mode | Plays your after-hours announcement (used for unexpected closures) |
Switching your routing mode
Click the ⋯ menu in the card header and select Switch to Scenario. A list of your available routing modes appears. Click the one you want to turn on.
For example, to send callers to your after-hours message during an unplanned closure:
- Click ⋯ in the card header
- Select After Hours (or your equivalent option)
- The card updates straight away to show the new active mode
A confirmation message appears briefly on screen when the change has been applied.
If your system has more than one call flow set up, the menu also includes a Select Call Flow option to choose which one you are controlling.
Phone codes
You can also switch modes directly from any desk phone using these codes (no portal needed):
| Code | Action |
|---|
*280 | Override Mode |
*281 | Divert to Mobile |
*288 | Break Mode |
*289 | Day/Night toggle |
