Recent Calls - Pear Portal

Recent Calls card

Overview

The Recent Calls card shows the last 10 calls on your system today. It is a quick way to check what has come in or gone out recently, without opening the full Call History report.

This card only shows the most recent 10 calls. To search, filter, or export your full call history, go to Call History.

What you’ll see

Each row in the table is one call:

Column	What it means
Date & Time	When the call happened
From Extension	The internal extension that handled the call
From CLID	The number the call appeared to come from (for outgoing calls)
To	The number dialled or the destination
Direction	Incoming, Outgoing, or Internal
Queue	The queue the call came through, if any
Wait Time	How long the caller waited before being answered
Duration	Total call length
Status	Whether the call was Answered, No Answer, or Busy

Refreshing the data

Click the refresh icon in the card header to reload the latest calls.